FAQ


×

Registration

Profile Information

Login Data

or login

First name is required!
Last name is required!
First name is not valid!
Last name is not valid!
This is not an email address!
Email address is required!
This email is already registered!
Password is required!
Enter a valid password!
Please enter 6 or more characters!
Please enter 16 or less characters!
Passwords are not same!
Terms and Conditions are required!
Email or Password is wrong!

I have just found out I am pregnant, can I continue to use your products?

Congratulations! Yes, it is safe to continue. You may find your skin changes during pregnancy so if you would like any personalised advice we have some great tips for helping to reduce concerns such as stretch marks and chloasma.

 

Do you ship outside the uk?

We do offer international deliveries worldwide. The delivery price depends on the destination; please refer to our Delivery page for further information.

 

Is it safe to use your products during illness or when taking prescritive medication?

Many of our customers first discover our preparations following illness as our formula's work very effectively to help the skin recover. We can offer personalised and ongoing skin care advice to help you give your skin the care it needs. Your skin can become more sensitive whilst on medication and undergoing medical treatments therefore we would recommend that you carry out a sensitivity test or consult your doctor if you have any concerns.

 

Can I use Regentiv products if I have sensitive skin?

All REGENTIV preparations are formulated for the most sensitive skin and we have a specific range for hypersensitive skin. However, everyones skin is unique therefore if you are allergic to a known ingredient please contact us and we will be able to give you advice. We recommend patch-testing a small amount of the product behind the ear or on the crook of the elbow and leave for 24 hours.

  

I have acne, can Regentiv preparations help me?

Yes, we most certainly can and suggest you look at the Problematic and Acne Regime. Alternatively, if you are not sure what to do why not give us a call or email what is happening with your skin and we can devise a personal regime for you. We are here to help you.

 

I have a problem with my pump, what should I do?

We use airless pumps to protect the active ingredients within the formulas of our preparations. If you experience any difficulties it may be that you have an air lock. Please turn your pump upside down, give a shake and pat the base. Press the pump until it clicks and it should begin to work again. However if the problem persists please do contact us.

 

Are your preparations suitable for use on children?

Childrens' skin is generally more sensitive than adults. We would recommend a small patch test prior to use. However many of our customers use The Specialist Serum to stimulate skin healing for concerns such as chicken pox marks and stretch marks caused by rapid growth spurts. The problematic range is also great for skin concerns such as Eczema, psoriasis, blocked pores and acne.

 

What is the difference between the specialist serum and super serum?

The Specialist Serum has been a favourite for over 25 years and is an integral part of many skin care routines worldwide. The Super Serum was formulated as a result of ongoing research, advances in skin care and customer demand for something more. Our Super Serum targets not only lines, wrinkles and crepey skin but skin laxity and loose skin texture. Combining DMAE, Pentapeptides, Vitamin C and E and Retinol. For an intensive boost when the skin needs a little extra help you can use the two Serums together both morning and evening. Some of our customers apply one in the morning and the other at night and some alternate between the two .