Refund policy

At Regentiv, we take great care in creating preparations that we genuinely believe will benefit your skin. Your satisfaction is very important to us, and we want you to feel confident when choosing Regentiv.

The Regentiv 60-Day Skin Promise

If you are not happy with your purchase, please contact us within 60 days of receiving your order so that we can understand your concerns and find the most suitable resolution. In many cases we are able to offer an exchange or credit, and if a refund is the best resolution, we will ensure this is arranged for you.

As every skin type responds differently, we kindly encourage you to allow time for your preparation to settle into your routine. Our team is always here to offer guidance if you would like support during this period.

Our promise is offered in addition to your legal rights, which we have set out below so that you always know where you stand.

If you change your mind (UK and EU customers)

If you live in the UK or the European Union, you are welcome to cancel your order within 14 days of receiving it, for any reason. Simply get in touch with your order number and let us know you would like to cancel.

Any unopened items returned to us in their original condition will be refunded in full, including the cost of standard delivery. If an item has been opened or used beyond what is needed to try it, the refund will be reduced to reflect its loss in value, which may be up to the full price of that item. We kindly ask that you cover the cost of return postage and send items back within 14 days of letting us know. Your refund will be made to your original payment method within 14 days of us receiving your return, or proof that you have sent it.

If you live outside the UK and EU

We love sending Regentiv to customers around the world. Because international orders involve significant shipping and import costs, a few different terms apply to orders delivered to the United States and all other countries outside the UK and EU:

• Unopened items may be returned within 14 days of delivery for a refund of the product price. We kindly ask that you cover the cost of return postage.
• Opened items are not eligible for a refund, although our 60-Day Skin Promise still applies, and we will always do our best to find a solution for you.
• Delivery charges, customs duties, import taxes and clearance fees are paid to carriers and customs authorities, so we are unable to refund these.
• For orders over £100 (or the equivalent in your local currency), we are unable to offer refunds for a change of mind once your order has been dispatched. This never affects your rights if something arrives damaged or faulty.
• If a parcel is refused or returned to us because import charges were not paid, the original delivery cost and any return charges will be deducted from any refund.

If something is not quite right

In the unlikely event that an item arrives damaged or is faulty, please contact us within 30 days of delivery with your order number and a photograph, and we will send a replacement or refund you in full, including any delivery costs. This applies wherever you are in the world.

Sending an item back

Please get in touch before returning anything, and we will give you our return address and everything you need. We recommend using a tracked service and keeping your proof of postage, as we cannot be responsible for returns that go missing in transit.

Our priority is to ensure you feel cared for and supported throughout your experience with Regentiv. If you have any questions at all, we are always happy to help.