Your order and delivery
When you place your order you will receive a confirmation email from us and a further email when your parcel has been despatched. Please supply your correct delivery and billing information. In the very rare situation that the item you have ordered is out of stock we will notify you, keeping you updated of the estimated delivery date, alternatively you may choose to be refunded. We cannot be held responsible for delays to usual delivery times caused by industrial disputes or action outside of our control. When ordering from outside the UK your credit card company will charge you in your local currency at the current rate. The recipient is responsible for all possible customs duties or tariffs incurred in the country to which the products are shipped. Furthermore there may be a possibility that your order may be opened and searched by local customs authorities when entering the destination country.
Cancellation rights, returns and refunds
Returns can only be made of products that are unopened, complete and within 28 days. Please telephone our customer services on 01923 212555 for confirmation. Under the Consumer Protection (distance selling) Regulations 2000 no right of cancellation, refund or returns exists once a product has been used unless it is defective and you are returning it for this reason. It is always our intention to look after our customers, if you find a product un-suitable for you please notify us by telephone, post or email.
Your visit to this site is monitored and logged on the server. We only use this information for statistical purposes and to monitor breaches of the policies. The web host does not use the information for their own benefit, but to monitor activity on the server to maintain a secure environment for their clients. In an instance where we collect personal data, we will not divulge this information to a third party. This information is purely for our corporate requirements. This does not affect your statutory rights.
Access to regentiv.co.uk and regentiv.com
We will do our utmost to make sure that this website and its content is uninterrupted and that all transactions are error-free. We cannot guarantee this as the Internet is not an error-free environment. We make suspensions to the website to allow for server repair and maintenance, or the introduction of new facilities to make your use of regentiv.co.uk and regentiv.com more pleasurable.
Regentiv provide you with access to make personal use of this site. You are not permitted to download or modify its content in part or in whole without the express written consent of Regentiv.co.uk. The access provided does not allow the use of data mining, robots or other data gathering and extraction tools. Neither may you use this site to gather commercial intelligence.
You are allowed to link to this website, but only to the homepage of regentiv.co.uk or regentiv.com - direct linking to products is not permitted without permission. You may however link to a specific product by use of e-mail for recommendation to further personal visitors of the site. This right to link to the website is revocable.
You may not portray Regentiv or its affiliates (inclusive of their products and services) in a false, misleading, derogatory or otherwise offensive manner. Regentiv is a registered trademark and duplication of the logo without prior written consent is not permitted.
You must not use this website in a manner that causes, or may cause the website or its accessibility to others to be interrupted, damaged or impaired in any way.
You must understand that any electronic correspondance or communication and the content of said articles are the responsibility of yourself and not Regentiv, and that you must use this website and all websites linked to from this site for lawful purposes only.
You must not use the website for any of the following:
- For fraudulent purposes, or in connection with a criminal offence or other unlawful activity
- To send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam"
- To cause annoyance, inconvenience or needless anxiety
Copyright and database rights
All content on this website and this web server, such as text, graphics, logos, icons, images is the property of Regentiv.co.uk. This website is protected by United Kingdom and international copyright law.
Regentiv is a registered trademark and is protected under United Kingdom trademark law.
Your order and delivery
When you place an order to purchase from Regentiv.co.uk, you will be passed to a payment gateway wholly operated by Sagepay. This gateway is secure and is the responsibility of Sagepay. Once the order has been completed and your funds have been secured, you will receive a confirmation e-mail from Sagepay, we will also receive an e-mail confirming your order.
This order is a contract between yourselves and Regentiv for Regentiv to supply the product to you at the amount that Regentiv has deemed the correct amount for sale. Regentiv hold the ability to alter the prices without warning and this may affect the prices on the website. In the instance of being incorrect, the prices held by Regentiv at their offices is the correct amount and this is the amount that customers will pay for the goods. In the case whereby the amount paid by a customer is not the total amount required, Regentiv will contact the customer to either cancel the order or for authorisation for payment of the difference.
In the instance where a product is not available, we will inform you of the expected delivery timescale. If this is not within an expected timescale, you may cancel your order. As this is an estimate, we cannot guarantee the expected delivery timescale.
Payment will be taken by SagePay Limited and you will receive a confirmation e-mail from Sagepay to confirm that your funds have been secured. You will also receive an e-mail from ourselves to confirm that the payment has been taken and your funds are available to us. Please note, there will only be one payment taken from your account. We will then dispatch your order by the means detailed in these terms and conditions.
In the instance of wishing to cancel an order, it must be cancelled by telephone 01923 212555 by 12pm on the day of ordering (if you order after 12pm, it must be cancelled by 12pm the next day by phone).
Electronic communications (E-mail)
When you visit regentiv.co.uk and regentiv.com or send e-mails directly to us, you are communicating via an electronic medium. We will then respond to you in an electronic manner or via telephone (depending on your preferences). For contractual purposes, when communicating with us in such a way, you are consenting to receive an electronic response. You also agree that all agreements, notices, disclosures or other possible communications satisfy any legal requirement under United Kingdom or international law whereby the communcation is in writing. This does not affect your statutory rights.
If you suffer any form of loss, whether electronic or physical Regentiv.co.uk nor any partner is not responsible for this loss. Likewise, if you suffer any losses as a breach of these conditions this is your sole responsibility.
Amendments to the Condition
We reserve the exclusive right to make changes to our website, policies and these Terms and Conditions at any time and without notice. You will be subject to these stated Terms and Conditions whilst you have a connection to this site either in a physical website presence or by electronic communications with this site. If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.
Events beyond our control
We are not responsible for any delay or failure to comply with our obligations under these Terms and Conditions if the delay or failure to deliver is beyond our resonable control. This does not affect your statutory rights.
Should you breach these Terms and Conditions and we take no action, we are still entitled to use our rights in any instance of breach of these Terms and Conditions.
Both regentiv.co.uk and regentiv.com are trading names for Regentiv Limited.