Your order and delivery

When you place your order you will receive a confirmation email from us and a further email when your parcel has been dispatched. Please make sure that you supply your correct delivery and billing information. In the very rare situation that the item you have ordered is out of stock we will notify you, keeping you updated of the estimated delivery date, alternatively you may choose to be refunded. We cannot be held responsible for delays to usual delivery times caused by industrial disputes or action outside of our control. When ordering from outside the UK your credit card company will charge you in your local currency at the current rate. 

Cancellation rights, returns and refunds

Our preparations are formulated for the most sensitive of skins, however if you do find that one of our preparations is not suitable for you, we hope that you will allow us to look after you. Please contact a member of our friendly team either via telephone - 01923 212555 or email - 

If you suffer with allergies and would like to check ingredients, have a question or would like to request a sample please do let us know.


Your visit to this site is monitored and logged on the server. We only use this information for statistical purposes and to monitor breaches of the policies. The web host does not use the information for their own benefit, but to monitor activity on the server to maintain a secure environment for their clients. In an instance where we collect personal data, we will not divulge this information to a third party. This information is purely for our corporate requirements. This does not affect your statutory rights.

Cancellation Policy

In the instance of wishing to cancel an order, it must be cancelled by telephone 01923 212555 by 12pm on the day of ordering (if you order after 12pm, it must be cancelled by 12pm the next day by phone).

Amendments to the Condition

We reserve the exclusive right to make changes to our website, policies and these Terms and Conditions at any time and without notice. You will be subject to these stated Terms and Conditions whilst you have a connection to this site either in a physical website presence or by electronic communications with this site. If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

Access to and

We will do our utmost to make sure that this website and its content is uninterrupted and that all transactions are error-free. We cannot guarantee this as the Internet is not an error-free environment. We make suspensions to the website to allow for server repair and maintenance, or the introduction of new facilities to make your use of and more pleasurable.

Website access

Regentiv provide you with access to make personal use of this site. You are not permitted to download or modify its content in part or in whole without the express written consent of The access provided does not allow the use of data mining, robots or other data gathering and extraction tools. Neither may you use this site to gather commercial intelligence.
You are allowed to link to this website, but only to the homepage of or - direct linking to products is not permitted without permission. You may however link to a specific product by use of e-mail for recommendation to further personal visitors of the site. This right to link to the website is revocable.
You may not portray Regentiv or its affiliates (inclusive of their products and services) in a false, misleading, derogatory or otherwise offensive manner. Regentiv is a registered trademark and duplication of the logo without prior written consent is not permitted.

Your conduct

You must not use this website in a manner that causes, or may cause the website or its accessibility to others to be interrupted, damaged or impaired in any way.
You must understand that any electronic correspondance or communication and the content of said articles are the responsibility of yourself and not Regentiv, and that you must use this website and all websites linked to from this site for lawful purposes only.
You must not use the website for any of the following:

  • For fraudulent purposes, or in connection with a criminal offence or other unlawful activity
  • To send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam"
  • To cause annoyance, inconvenience or needless anxiety
Copyright and database rights

All content on this website and this web server, such as text, graphics, logos, icons, images is the property of This website is protected by United Kingdom and international copyright law.


Regentiv is a registered trademark and is protected under United Kingdom trademark law.


Electronic communications (E-mail)

When you visit and or send e-mails directly to us, you are communicating via an electronic medium. We will then respond to you in an electronic manner or via telephone (depending on your preferences). For contractual purposes, when communicating with us in such a way, you are consenting to receive an electronic response. You also agree that all agreements, notices, disclosures or other possible communications satisfy any legal requirement under United Kingdom or international law whereby the communcation is in writing. This does not affect your statutory rights.


Both and are trading names for Regentiv Limited.